Nick Shucet (00:19)

Welcome to the Million Dollar Sellers podcast. I'm your host, Nick Shucet. Today we have Raj, the founder and CEO of BitCot on the call. 

Super excited to chat with him. You guys have done some great work for our company and I'm excited to share that with the listeners and see who else you guys can help out. 

Raj, why don't you go ahead and tell us a little bit about you, and how you got into this work, this business that you started? 

Let us know a little bit about your personal life as well. 

I know you and I had some interesting conversations when we first met about lifestyle, some of our beliefs, and how we just navigate through life. I'm also a family man. 

Looking forward to just hearing how you tackle work, but also tackle being a dad and a husband.

Raj Sanghvi (01:13)

I appreciate it and thank you, Nick, for having me on the show. It has been an exciting journey for me. 

Through BitCot, one of the core missions of the company is to help make organizations drastically more efficient with automation, AI, and software development. 

What got me to this point when I was growing up, probably I was 12 or 13 years ago, I had the opportunity to take a computer science programming course and I was coding on paper. 

I never saw a computer for another four or five years, but that journey of programming and coding on paper and learning the logic got me started. 

It was an exciting journey to imagine everything you could want to imagine in that space I was in. Math was a passion for me. 

That journey took me to my engineering and computer science. Then I did my master's in computer science engineering. I worked with a lot of enterprises. 

Being in San Diego for 20-plus years, I realized that the impact I could make working with small and mid-sized businesses and driving that efficiency was one of the main areas.  

E-commerce has been a common part of the journey. I started doing e-commerce and I did that for enterprise for 15 years. 

Sony, IBM, HD Supply, Exporting Goods, Nissan, Micron, and a lot of companies working at every stage of an e-commerce process helped me understand that when you're doing software at the end of the day, it has to have an impact on ROI. 

It has to have an impact in terms of how something gets delivered of value to your customer and how your processes need to be tuned to have a great system that allows you to run efficiently. 

Hopefully, I think that gives you a starting point from that sense of, you know, I'm happy to talk about more RPA, which is an area that we helped you, Nick. RPA is exciting. 

RPA is Robotic Process Automation and DPA is Digital Process Automation. 

Both of these are amazing. When I say robotic process automation, these are not real robots, but these are essentially software robots that actually are a piece of code that runs on your computer doing manual tasks that you identify. 

As we all know, as entrepreneurs and somebody like me, I've seen so many companies, we've built over 400 or 500 products and solutions in the last 10 years. 

We've seen the core where systems and process comes is you want to take off a piece of task or a series of workflows and you want to automate them. 

RPA is nothing but it emulates human tasks and digital process automation is nothing but anything that you can think of that you want to connect with other systems. 

If you have a workflow that has multiple steps that you want to measure and first perform automatically, that's where I think this excels a lot. Does that make sense?

Nick Shucet (04:39)

I think from my perspective what I've seen happen, it's like anything we're doing on a Chrome browser or on a computer, you guys have automated the movement of the mouse and the click and the copy and the paste. 

For us, I laugh because the first thing we did with you guys was one of the most complicated things we have in the business which is on the wholesale side as a reseller and taking a catalog. 

Even this piece of taking a catalog, which they give you a UPC code if you're lucky, and then a title and maybe an image. 

Then we have all these various ways of identifying those products on Amazon. That was a very human-dependent process. 

Now that we've been able to break it down by catalog and build a system that can identify, hey, we've got a UPC code here, so we can go search that on Amazon and work towards matching this product. 

It's done that, and then it's done the spreadsheet building and then calculating all of our formulas, which is the secret sauce in the business. 

Basically to make sure that you're understanding how much it costs to buy a product, get it into Amazon and actually sell it and make a profit. 

Something that was very intense for a human to do, you guys have helped automate just about all of it and we still have someone looking at it just to clean up, dot the I's, and cross the T's, so to say. 

Is that how you've seen this RPA technology play out? 

For a lot of small e-commerce businesses, that idea of like, hey, if you're doing something on a computer, even though there's a lot of human logic involved in it, you can still build something that automates a lot of it.

Raj Sanghvi (06:46)

Yes, Nick, and it can do a lot more. Everything starts with identifying a process. Process mining is a very important thing. 

There can be ways to automatically process mine, meaning that if you can record those flows, there are tools in the Power Automate that allow you to even task mine, process mine, and identify the tasks. 

When we work with business owners who do not want to go there as a first step, what we've done with you is, hey, what does your process look like? 

How do we figure out that? We show you and show you a flow chart of those processes. Once that is in place, we go about automating. 

These are processes where we've seen that in enterprises, it could save up to $5 million or more. 

We've seen everybody talking about how RPA and DPA help essentially identify these processes that are inefficiencies and bottlenecks. 

We all know at the end of the day, the reason we have systems and processes in our business is to make sure that the workflows, no matter what you're doing. 

Do you have a repetitive list of small tasks? Think of automation as the most important way to expand and extend your systems. 

RPA is an amazing tool where if you have these processes like you were saying that you're capturing using tools that are a hotchpotch of things that you put together and there is logic where we are thinking about it, clicking a certain way, doing a formula. 

All of those workflows can be automated, but it doesn't have to just be things that you do on a system, or on a computer. 

A lot of your flows were that way, Chrome plugin and these. You had access to some systems where you were pulling some data from. 

Of course, we can automate all of that, but it can even automate systems that are on the cloud. Part of the reason you did have some of those too, but it is very powerful. 

It can be your QuickBooks, it can be your invoicing, it can be your purchase order, and a lot of that e-commerce. 

Let me tell you another flow, which to me is super exciting, let's say you get thousands of products from a third party, and these products need to be cleaned up. 

These products need to be saved in a certain way. If you get these every few weeks, it is just not a good way to do that using manual efforts. 

To me, those are all areas where you can add it. Another big area that we're working with is finding leads. 

Sometimes if you wanna go to YouTube, search a few keywords, find the right people who have a certain number of followers, and get their contact. 

If you want to send them a book or if you want to send them a product. It can be for marketing. It can be for operations. 

It can be for finance. RPA, once you identify processes that you want to automate can be applicable to every area of the business.

Nick Shucet (09:56)

It seems like the sky's the limit, really. You guys can do it. If I can do it, you guys can automate it. I don't wanna make it sound easy. 

This is the other thing you guys do really well, though. 

It's the communication and the working with you on it because I think communication is super important when it comes to this stuff because you really wanna get it right because like I said, some of these processes, it's like secret sauce. 

It's what makes you successful in the business. 

When I'm looking at that sheet of items that I'm thinking about purchasing, I want to trust, I need to be able to trust those numbers and that stuff that I'm looking at. Your team does a great job of that. 

Every week I have a call with your guys. I always look forward to talking to Sarthak. He's always in such a good mood and has just a big smile on his face. 

I thoroughly just enjoyed meeting with that guy. That's important because we are talking about very heavy details as we try and dial this stuff in. 

I think you guys do a great job of that piece as well. It just makes it easier to do it because it's a little more enjoyable. 

Shout out to Sarthak and everyone else on the team that comes to those meetings. Every week those guys are moving the ball forward and Sarthak's asking for more work. 

You could tell he enjoys doing what he does too. That's been fun to watch and be a part of.

Raj Sanghvi (11:42)

Thank you. I would say in this mission that we are on to make organizations drastically more efficient, that's the message and the mission that everybody in the company aligns with. 

I would say as business owners, we all have bottlenecks and inefficiencies. As you said sometimes it's even we come in our own way of driving those automations. 

What we want to do is make that process easier. 

Our goal with our team is we'll take a Loom video, we'll take a Zoom call where you want to share and show how you're doing your current process. 

We'll take a write-up, but our goal is to get in some form of high-level documentation. 

From there on, we record it in a flow chart, and from there on, we do a proof of concept, and then we eventually productionalize the process, and we want you to test the process in production and tweak it. 

That is the goal. As you said, it's not easy, but it uses low code. Back in the day, this would be months and months of coding for each one of these things. 

There were no tools to make that happen. With Microsoft Power Automate and the whole power infrastructure, there are amazing tools. 

We've only started with Power Automate, but we can do a lot more. Slowly, I didn't want to overwhelm you, but there is amazing technology behind what we are doing. 

Where someday, some of these metrics can be captured where you can see, hey, even within what you're doing automatically, how do you take it to the next level? 

What is the data, and where is it going? How can the data tell the story? I would say qualified data is the oil in the modern-day world. 

As business owners, we all have access to data that we run our businesses on. That data could really be a differentiator.

Even when I've seen and I worked with a lot of companies that were selling for much higher evaluations, I've seen that when you have these systems, your own custom process recorded in software, that the evaluation could be much, much higher because anybody that's looking on the other side sees that you run a fine-tuned machine. 

You care about automation. You care about systems turning into software. Does that make sense?

Nick Shucet (14:10)

It does. I think it's a great time to mention some specific things that the listeners could get out of using this technology. 

You've mentioned the QuickBooks thing. I know in e-commerce, a lot of us get into using these other types of software that aren't as widely accepted as QuickBooks. 

If you're an MDS or you're an Amazon seller and you want to sell your business one day, but maybe you're using one of these lesser-known pieces of software, well, someone that's going to be looking to buy your business, they're probably not going to want to use that. 

The complaint I always hear about QuickBooks is it's just a little hard to figure out. It is. 

When I set up the QuickBooks enterprise we had to get the private server and all this stuff and user permissions. 

All of it was really hard. That continues on to entering data into QuickBooks. Like you guys, if you have a process around that, you can map that out and hand that off and maintain, your way of doing things. 

Using QuickBooks is going to make your business look more attractive to a buyer. We work with a company called Northbound. 

All they do is sell e-commerce businesses and you can ask them that question and they'll tell you yes, QuickBooks. 

I think Xero is the other one that's widely accepted. Let's see, what else? So much stuff comes to mind. 

I know a lot of sellers who want to track keyword positions like organic ranking. 

This RPA technology could literally take a keyword, paste it into Amazon, identify your ASIN in the search result, and report back where you're at. You can get that done as many times a day as you want. 

I know that's something a lot of sellers would be excited to have. I think once sellers realize that, then they'll easily start to think about like, oh man, it could do this, it could do that, it could do this. 

I could just have it reported in Slack to me. Instead of having to go fetch that data yourself, it's just being handed to you. 

That's how I really like to think about it, especially with e-commerce. 

It's like you guys are positioned well to help people in e-commerce now because it's scaling so fast and you can do so much with so few people, but it gets out of hand fast and you can leverage this technology to continue to scale your business while also maintaining a life. 

We have kids, we have husbands, wives, and significant others. We have other things to do. We can't just do business all the time. 

I just see this as such a great opportunity to scale in a sustainable way. Is that how you look at some of this stuff as well when it comes to work-life balance?

Raj Sanghvi (17:33)

Great point. I'm a dad, my older daughter loves cybersecurity and she was recently in a national competition in DC and the team came up second. 

Along that journey, she's 13 and I'm super proud at that level to have that passion for an area that's a little bit closer to my area in terms of computer science and all of that. 

For me to be able to help her and my other daughter, she's super interested in creative art. To spend time with them, to be able to do more with less, I think RPA is going to be a huge tool. 

It also allows you to make things with efficiency. 

For example, the biggest benefits are essentially you get obviously the cost-benefit as it builds into your systems and processes, but the compliance and also the ability to have that time so you can have your head above the water. 

We all as business owners have so much going on. 

As you said, if things can come to us without us going into five different systems and checking and then updating and doing things manually, that's huge. 

These inefficiencies are enough to bog us down. 

To me, when you identify any of the tasks that are high stakes, high volume, or high value, all of those are good candidates for looking for automation. 

To me, when I work with business owners, initially, it's hard for us to make them understand, but once they get it, they see so much value. 

We've done so many bots in so many different industries where there are companies where we collected, even scraping is a part of RPA we can do where we can collect a lot of data. 

There's a company that all we do for them is we collect and they are in e-commerce and they have great revenue. 

One of the things they care about is they want to have all the competitor's pricing and data and everything captured. 

They're constantly tracking that. How they use it, I'm not fully aware, but I know that data for most e-commerce businesses is so valuable. 

It goes to what you were saying. 

Imagine that if you could collect that ASIN value and we can send a Slack notification, but also if you wanted to collect that in the backend in Dataverse on Microsoft and say, hey, I want to capture the trends on what the price is at what point in the day and is there a pattern? 

If you wanna go take it to the next level, there's always a next level. You can start with the first level by saying, here's our process, how do we automate it? 

As you wanna get to the next level, it is really important for the growth of the company, for scaling up, there's a second tier to automation. 

There is definitely mining of the data, bringing that metric back into using a Power BI or Fabric ecosystem that Microsoft provides where you collect all the data and you get dashboards. 

To your point, running a business efficiently, but having that work-life balance to me is a good way to make that happen with automation and RPA.

Nick Shucet (21:15)

It's like a secret weapon, man. 

There are so many intelligent people out there, but I think if you think of two people, the same intellectual capabilities and skill level, let's say in Amazon, and this one guy, he's logging into Seller Central, he's logging into Helium 10, he's got seven tabs open, and then he's got his spreadsheet and he's piecing it all together. 

Then you got this other guy who's using the RPA technology and he's just looking at the spreadsheet. 

He doesn't have the seven tabs open and he's not hunting and pecking around for the data. 

The guy who's just looking at the spreadsheet is going to win and he's probably going to be a little happier too. 

I think that's the perspective it gives me this is a secret weapon. 

This can help you get that competitive edge over your competitors. 

Going back to your scenario about the competitor analysis, I'm thinking of a sheet that we had built, someone in the group, Jacobo had actually built where he's going into Keepa and running a script in a spreadsheet that's connected to the API. 

I can plug 20 competitors in there. If a price change happens, I can get an alert. If a main image is changed, I can get an alert. 

I can be up to speed on that stuff as quickly as possible instead of catching it a week later after sales have already gone down, or my share of clicks has gone down. 

It's super powerful in that sense as well. I think the competitive analysis picture is something that every Amazon seller needs. 

It's a critical part of the business. I'm glad you mentioned that one because I know a lot of listeners, that's something they would want to use to be able to act on that stuff quickly. 

Is there anything else that comes to mind that you think, maybe the top three or five things that someone should think about?

Raj Sanghvi (23:36)

I would say this is allowing you to eventually, you said you put it in a dashboard like Excel. 

We can even put it on a Microsoft Power Automate dashboard or make it accessible in multiple ways through a notification on Slack. 

Disseminating that information, giving you access to making sure whatever your KPIs are, as you were saying, one of your KPIs could be competitor analysis. 

I want to know about this, this metric matters to me because if this goes down, our profit goes down, we have inventory sitting around and so all of those KPIs can come to you by automating your workflows. 

It could also be your process where we have to have now five people do this where you can have one person doing it, fewer mistakes, compliance, better. 

Also, you can utilize one of the things that's a side benefit and I think it's the main benefit is it's going to be very hard to find people doing repeatable tasks in the future. 

They appreciate you much more as a company saying you believe in automation, that you value that we can do more meaningful, more satisfied work. 

To me that's huge that by bringing in automation, your team starts to appreciate you guys a lot more. 

You could do tasks and they can do more higher level goals saying, how do we reach out to customers and get real feedback that allows us to grow? 

Or how do we really find a problem in the business because now we have the time? We don't have to do repeated business. 

I think everybody feels a lot more value when you bring that automation because you're taking away things that are draining. 

I always remember the traffic in my first job. I would go drive for an hour and by the end of it, I would be drained and I'd be like, I didn't do anything. 

To me, doing repeated tasks is just as draining and they have to literally snap out of it. Not everybody can snap out of it quickly. 

By bringing in that automation, you're allowing people to be much more effective in what they do and doing much higher level work, better outcomes for the company.

Nick Shucet (25:53)

It's empowering. You're empowering your team through technology and I agree 100%. 

It allows someone to still have that opportunity to learn new things sharpen their skills get better feel good about it and add value to the company. 

I like that you mentioned that because you're hitting everything like 360, right? 

You're giving somebody that reward of feeling empowered and being able to focus on other things and it's gonna add value to the business as well. 

It's just so cool and exciting because I think it's the timing of it all. 

You've got these people that have million-dollar businesses on Amazon and they've got two employees, but they wanna do more. 

They can leverage a technology like this to do more without having to deal with managing people because that is hard. 

Some people like to do it, some people don't. I love leading, training, and coaching people, but not everyone wants that. 

It can be a little draining, as you said, to use your words, when you're putting in that effort and not necessarily getting what you expect in return. 

I think the technology, the RPA technology is a way to avoid that from happening. I think everyone should really give that a shot. 

You're not replacing people. To me, it's not really about replacing people. It's about empowering people. 

Maybe that's you as an owner who just doesn't want to hire someone and you just want to see what this RPA technology can do for you.

Raj Sanghvi (27:52)

Great points, Nick. I just want to add one more thing to that. To me, this is one of the most practical uses of AI. 

The AI that we talk about potentially can do interesting things, but this is more, this is a piece of underlying AI because on the top there is workflow automation. 

There is no AI as such, but if there is even a need for using an AI within the tool for prediction modeling, for anything else, we can plug it in. 

The other interesting thing I've always seen this way is to me, there's gonna be two kinds of businesses. 

Businesses that use automation AI and software in the next 10 years and businesses that don't exist.

To me, this is a nail gun. Imagine that if you came as a person who wanted to do construction and said, hey, I want to keep using my hammer. 

Imagine today's age, do you think anybody would hire you because you want to keep using your hammer or you want to come in and say, hey, I have a nail gun, I can do so much time faster.

A lot of people asked me. You touched on the topic of taking away jobs. 

To me, AI, as I see is not going to take away jobs, but to me, what will happen is people who don't use this software, automation, AI software, companies that don't use that, to me, they are in jeopardy. 

To me, the biggest value added as a company is you wanna use the tools of the day if you wanna not just to grow, but figure out a way to excel and scale and survive and make sure that you're thriving past that.

Nick Shucet (29:42)

I'm glad you mentioned that too, cause I see so many posts on LinkedIn and Facebook and people are shaking their fists at AI. 

I'm just sitting back and I'm like, man, you probably took 20 minutes to write this post. 

You could have spent 20 minutes reading about how to use ChatGPT in a spreadsheet or something, taking your skills to the next level. 

I think you said it great. You're either gonna use it or you're not gonna be around and it's not really replacing people. 

It's empowering them. Maybe someone does lose their job to AI. Well, what opportunity has that opened up for them if they decide to leverage AI and seek out a new path? 

I think just don't run from it, don't hide from it, don't fear it. Lean into it and leverage it. You're going to be on the winning side. 

That's my take on it at least. I've always just thought that way in my head and thinking about what I can do on a computer and how my logic can be baked into that. 

It just always made sense to me.

Raj Sanghvi (31:03)

100%. Right. I always go back to evolution and see intelligence has been the engine of creation. 

In my mind, the technological innovations that have happened in the last 100, and 200 years, everything has happened to make our jobs, our lives easier, faster, better. 

We've adopted as a civilization, we've accepted a lot of the innovation that has come through all of that. 

Our generation has been the beneficiary of everything that has come out of the century-old innovation and it has been organically evolved into where we are today. 

To me, especially for business owners, if you're running a company, like you said, empowering your employees and improving the company to do well through automation and software and AI is the only way to make sure you're in the game and you're excelling and scaling up. 

The sooner you accept and embrace it, the faster the growth and efficiencies will kick in.

Nick Shucet (32:19)

I agree 100 % man. It's been a fun journey for us. I've been trying to automate things for years using stuff like Zapier or an Integromat or Axiom, which I think Axiom is RPA. 

It's like a subscription. Have you heard of that tool, Axiom?

Raj Sanghvi (32:38)

There are multiple other tools. What I do like about Microsoft Power Automate is it has a pricing model that is really small business friendly. 

It starts at $15 a month. To me, that's one of the bigger advantages. 

It has thousands of connectors if you're trying to do a digital process and it's got this whole desktop workflow where we can make whatever human tasks you're doing in a computer, record that, automate that, train a bot. 

Do all that. There are probably other tools out there, but to me, this was one of the most small business-friendly. 

It's backed by Microsoft security. It's backed by Microsoft as a brand. They're getting better and better at it every month. 

They're launching some cool tools and integration. I like that ecosystem, what Microsoft provides with everything that they do. 

That's why I think we picked, especially Microsoft Power Automate for automation.

Nick Shucet (33:36)

I like Microsoft too. I liked it even more when I started working with you guys because you were able to help me navigate Microsoft. 

Microsoft, I don't know who's in charge of the user experience over there, but it is not an easy thing to figure out. 

I even had trouble figuring out the subscriptions and all that stuff, but your team is able to help me navigate through that. 

The other big value add, which I think is very important, I know is important for e-commerce sellers is owning your own data. 

If you're using a tool like Helium 10 or something else, you don't own your data. If you want to sell your business one day, having that data is going to make it more attractive. 

Even if you don't want to sell your business. It's so seasonal sales. 

There are many seasonal things that people don't think about a softball league team, just finished their season, for example. 

Now they want to get their coaches a bunch of gifts and be able to see that trend year after year, just like someone would think about Christmas. 

You want to have that data going back for multiple years to see what you've been able to do, what the trend is, and the impact that you're making based on changes. 

That's something that Sarthak was able to help me navigate too. Hey, where do I keep all this data? 

Now that we're automating things and we're getting more data, where should I keep it? 

He helped me figure out how to do that using Microsoft as well, which you can't really do with one of those other third-party tools. 

You're still left figuring that out on your own. 

Your company has really served as a full-service technology agency that I've been able to leverage to get answers to those questions, to set up my own server, to have these things run, to extract and orchestrate and store data in a way that supports my business for the long run. 

I know e-commerce sellers want all those things and I know it can also be pretty expensive. 

I have gone and reached out to other companies that do similar things to yours and BitCot is hands down the most friendly one to get into this and give it a shot and see what it can do. 

Why don't you let us know you know what it takes to get started with BitCot what's that upfront cost going to look like for the working relationship and what it means to get an actual working prototype.

Raj Sanghvi (36:37)

Thank you. Essentially we start with a free consultation. Talk to anybody and that's very easy. You can reach out to me, raj@bitcot.com and Nick has my details. 

If you want to call me either way, it's fine. We set up a Zoom. We understand what process and problem you want to solve. 

After that, once my team takes over, what we do is understand your process. We build the workflows. 

From a cost perspective, essentially we have an offer running where for four weeks we are doing for less than 50% of what we would usually charge. 

To me, something that would be $10,200 for four weeks, we are charging $4,800 to get you onboard. Then we do maintenance for up to 10 hours a month after that. 

When you're on the cloud, you can have a VM. A virtual machine, Windows-based that we will help you set up on Microsoft. 

Then there's a Power Automated license. Those are the only two other tools I can think of at the moment. 

If you have third-party integrations, we're happy to do that and connect and figure out a way to essentially set it up, run it for you guys, have our team help you navigate every step of the way, build the automation, deploy it, have it be tested and continuously tweak and improved along that journey.

Nick Shucet (38:05)

Okay, cool. Let's say that someone's thinking about they want to do the keyword idea I had. 

They want to automate searching a keyword on Amazon and identify their position in the search results. 

They schedule that meeting with you and the free consultation and they say, okay, yeah, Raj, I want to do this. 

I want to go ahead and move forward. Are they going to pay that $4,800 to start or is there going to be a little bit of work first or a deposit? What does that look like?

Raj Sanghvi (38:37)

Great point. Generally, when somebody comes through a relationship, we also do a free proof of concept, but it's based on availability. 

Sometimes on certain tasks, we jump into saying, hey, here's a statement of work. 

We can get started after that. 

Sometimes if they would want us to do a proof of concept, and if the timing is right and we have development time available, we would be happy to do even a no-cost involved. 

We'll do a free proof of concept and then probably talk about the SOW. I will send them upfront so they have an idea of what the costs are. 

Generally, we are okay to do a proof of concept. 

We may not be able to do for every scenario or in certain cases, we feel like this is a problem that can be solved after we start the statement of work. 

Those are the two ways in which we go about it.

Nick Shucet (39:31)

Okay, great, I just wanna reiterate that working with BitCot, they're very professional. 

You're gonna get a flow chart of your process to confirm and make sure that everyone's on the same page. 

You're gonna get regular meetings with them to stay up to date on things so that everything's moving along efficiently. 

Sarthak's done a great job sending over the proof of concept through a Loom video. 

Seeing it actually run on the server, was cool. The first time he sent me that video and I was watching it just went in, accessed everything, plugged in the data, and did it all automated. 

You really get to see what this thing is going to do, and how it's going to add value without having to shell out $20,000 and hope that it works out.

You guys are the only ones I've seen do that. I've tried to work with other companies on automations and stuff like that. 

As you said, they want that 10 to 20 grand cost upfront or split across payments, but you really don't know what's going to happen yet. 

With BitCot. I know I see it. I see what I'm getting myself into. For anyone who's thinking about doing this, just hit up Raj.

Hit me up if you have trouble getting a hold of them and just give it a shot and see what this thing can do because it's definitely been a big help in our business. 

As I said earlier, it's empowered our team to focus on bigger, higher-level things that take the business to the next level.

Raj (41:13)

Thank you for summarizing it all, Nick. Again, I'm a resource. I see myself as somebody who is and wants to help businesses run efficiently. 

That is the mission. 

I wanna help even if you wanna reach out for like a technology advisor, you have a question, maybe automation is the right place, maybe the data that Nick was talking about. 

There's an amazing opportunity to collate all your data in one place with Dataverse on Microsoft and then build your dashboards there. Maybe it's building a small app for your transformation. 

There are so many opportunities where businesses can leverage technology and empower to grow, scale, and get to the next level. Thank you again, Nick, for having me on the show.

Nick Shucet (42:07)

Absolutely, man. I forgot that you guys build apps as well. 

We'll have to bring you back on for round two because I know a lot of sellers trying to build their own audience and retain their own customers by leveraging an app to keep them engaged. 

I know that's a tactic that's that's being utilized now as well. 

It's not necessarily easy to find app builders either, but working with a company like BitCot and having that relationship and building that trust, makes it easy to say, Hey guys, let's give this a shot too. 

Excited to learn more about that. Excited to continue working with you guys and seeing what else we can do, with the data and taking it to the next level, as you were saying earlier. 

Raj, I know we'll be talking again soon, man. It would be great to get you back on the podcast sometime and thanks for coming on.

Raj (43:04)

I appreciate you, Nick. We'll chat soon. Looking forward to having the whole group understand more RPA and am excited to talk more if anybody needs help.

Nick Shucet (43:15)

All right, sounds good. Thank you.

Raj (43:18)

Cheers, have a good one.

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